FREQUENTLY ASKED QUESTIONS

Simply click on the top right menu button and click into “Shop Online” .

Our Signature Items since 2018 includes
MALA Potato Chips
MALA Cassava Chips
MALA Peanuts

We have since added the following items in 2020
MALA Green Peas
MALA Prawn Crackers
MALA Crispy Chili
MALA Marshmallow

We also have seasonal products such as MALA Crabsticks, MALA Arrowhead Chips and MALA Fish Skin at certain period of the year.

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Our products shelf life is at least 6-9 months from the date you purchase.

Expiry date is clearly printed on the product and once you opened the snacks, it is best to consume within a week to ensure freshness, taste and the quality of the snack.

For our MALA Crispy Chili, it is best to consume within a month after you opened.

Please store our products in a dry cool place and away from direct sunlight.

Our products are HALAL certified except for MALA Green Peas, MALA Prawn Crackers, MALA Cripsy Chili and MALA Marshmallows as they are still pending for certification. 

Yes. Delivery is at SGD$5 per location. However,  for locations like Changi Airport, Alps Ave, Sentosa and Jurong Island there is an additional charge of SGD$20.

You can select the earliest delivery date once you select the items you would like and reached the checkout page. 
Usually, it will be within the next 3-5 working days. 

Delivery timing is between 10am – 8pm, Monday to Saturday for residential locations.

For commercial & industrial locations, delivery timining is between 10am – 5pm, Monday to Friday. 

As our delivery is fulfilled by 3rd party vendor, we are unable to allocate specific delivery time slot. 

However, please indicate in the remarks section your preferred timing and we will inform the vendor of your request. We cannot guarantee that they will be able to do that. It is on best effort basis.

Yes. For international delivery, once you reached the checkout page after you selected the items, select the country you like to be delivered and the delivery cost will be reflected. 

If your preferred country is not available, do reach out to us and we will be glad to assist you.

Depending on locations, it varies from 2 days to 1-2 weeks. Delivery is done by DHL and delivery take longer in view of stricter custom controls now. 

Yes. Free local delivery (Singapore) is available when you hit the minimum purchase of SGD$20.

Yes. Urgent delivery is at SGD$12 per location. It can be delivered the next working day (Monday – Friday) if the order is placed before 8pm the day before and receive a confirmation from us by the end of the day.

Please drop us a message at +65 88680368 once you placed the order. 

Our products are available at different locations around Singapore as well as Hongkong. You can view all the locations here.

As of now MALA Cripsy Chili and MALA Marshmallows are only available on our website, Shopee, Lazada and Qoo10.

 

No, At the present moment, we do not have any official resellers.

If you are keen to be one, hit us up an email at hello@ooh.sg

We will exchange products if you face any manufacturing defects such as torn packaging, damages of the product or wrongly purchased item. 

If you do not feel that our product meets your standard, do reach out to us at hello@ooh.sg and do not discard the product away as we might require to do some validations. 

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